Seamless integration of a self-service portal with FINEOS AdminSuite improved scalability, reduced processing time, and enhanced user experience.
Client
A leading insurance provider specializing in absence management solutions
Goal
Migrate data and services from a legacy platform to FINEOS while ensuring a seamless user experience and improved system reliability
Tools and Technologies
Spring Boot, APIGEE, FINEOS AdminSuite, Splunk
Business Challenge
The client aimed to migrate data and services from its legacy Group Benefits Platform Transformation (GPT) system to FINEOS AdminSuite while maintaining a consistent user interface, improving data accuracy, and ensuring minimal downtime.
The system also required enhanced automation and monitoring to streamline absence creation for agents and employees.
Solution
- Developed APIs to integrate the legacy system with FINEOS AdminSuite for seamless absence management
- Designed an interactive self-service portal, allowing users to efficiently manage absences
- Used Spring Boot for service development and APIGEE for API integration
- Implemented Splunk for real-time monitoring and log analysis to enhance system reliability
Outcomes
- Increased system scalability, reliability, and data accuracy
- Enhanced user experience with a modern, intuitive interface
- Reduced time taken to create absences, improving efficiency for agents and employees
- Faster development cycles and better monitoring, ensuring proactive issue resolution
