Insurer attains a comprehensive absence management solution for clients by integrating APIs, upgrading data formats, and ensuring system visibility and scalability.
Client
A leading mutual life insurance provider
Goal
Enhance absence management capabilities by integrating a SaaS platform, upgrading data exchange, and enabling scalable client support
Tools and Technologies
Java, Microservices, Spring Boot, APIGEE Gateway, FINEOS Admin Suite, Splunk
Business Challenge
The insurer aimed to enhance absence management capabilities for clients through the ACE (Absence Comprehensive Experience) program. This involved leveraging FINEOS, a third-party SaaS platform, to support leave plans such as: FMLA/ADA, Short- and Long-Term Disability (STD/LTD) and State-mandated Leave (SMD/PFL). Challenges included the accomplishment of seamless API integration with FINEOS; upgrading the LIMRA data-exchange format from version 1.0 to 2.0 and ensuring solution scalability.
Solution
- Developed new APIs to integrate internal systems with the SaaS platform, aligned with LIMRA 2.0
- Implemented Spring Boot to build scalable, maintainable services
- Deployed APIGEE for secure API management and efficient integration
- Adopted Splunk for real-time monitoring, observability, and faster issue resolution
Outcomes
- Comprehensive new absence management solution for wide range of external clients and partners
- Enhanced accuracy and interoperability with LIMRA 2.0 upgrade
- Scalable API framework to support future enhancements and client onboarding
- Enhanced system performance providing better monitoring and rapid issue resolution
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Unified platform automates investment deal data
Self-service web portal built with API integration replaces legacy SharePoint system, delivers improved UX, cost-efficiency, and real-time reporting for teams managing deals and issuer data.
Client
Large NY-based insurance and investment company
Goal
Develop a modern, scalable system to manage deal and issuer data efficiently while eliminating legacy costs and inefficiencies
Tools and Technologies
.Net Core 6(API) , Background Service, Angular 14, SQL Server
Business Challenge
The client’s SharePoint-based system for managing deal and issuer details faced major limitations. As data volume and user count increased, the platform became slow, difficult to customize, and expensive to maintain. Integration with other critical tools was limited, reducing efficiency and scalability. These constraints created risks to effective deal management and hindered the ability to scale operations.
Solution
- Built a modern web-based system using Angular (front-end), .NET Core (back-end), and SQL Server (data storage)
- Developed a self-service portal for internal teams to easily manage deal and issuer data
- Automated data ingestion, cleaning, and storage with a background service for accuracy and consistency
- Integrated Splunk and Application Insights to enable real-time monitoring of system health and performance
Outcomes
- Substantial cost savings by eliminating SharePoint licensing and maintenance expenses
- Improved performance and scalability with faster system response and ability to support more users
- Enhanced user experience through a modern, intuitive, and efficient interface
- Increased automation, reducing manual tasks and errors while saving time
- Real-time reporting and accurate deal projections for better decision-making
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Reliable Data Governance at Scale
Strengthening governance through standardized workflows, automation, and compliance-focused controls for reliable data management.
Client
A leading mutual life insurance provider
Goal
Implement structured workflows to ensure reliable, compliant, and scalable data governance across complex and growing data products
Tools and Technologies
Collibra
Business Challenge
The insurer needed to strengthen its data governance framework to support the growing complexity and volume of data products and information. This required the establishment of governance best practices to improve the quality, trustworthiness and management of data assets across systems, as well as structured oversight to meet evolving regulatory requirements.
Solution
- Designed structured workflows to manage the lifecycle of data products with consistency and accountability
- Automated governance processes to streamline collaboration across teams and improve efficiency
- Standardized data-related tasks and controls to ensure uniformity and adherence to best practices
Outcomes
- Increased scalability and reliability of governance framework, ensuring consistent data quality
- Improved user experience with simplified and intuitive governance workflows
- Strengthened compliance through embedded controls and automated processes
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Advanced App Engineering transforms broker bank data
New, end-to-end application for managing insurance producers’ banking and compensation details ensures accuracy and efficiency.
Client
A leading mutual life insurance provider
Goal
Rebuild the legacy system platform into a scalable, user-friendly platform with advanced functionality for business teams
Tools and Technologies
React JS, Node.js, PostgreSQL, Bitbucket, Jenkins
Business Challenge
The organization faced a critical need to modernize its legacy mainframe system, used to maintain the banking details of brokers and producers for compensation-related purposes. It lacked flexibility, scalability, and the ability to deliver modern user experience. Business stakeholders sought a system rebuild using a modern tech stack to address the limitations of the existing platform and improve usability and functionality for key teams. The goal was to create a system that could scale with the organization’s needs, streamline operations, and provide an intuitive experience for users.
Solution
- Built the new application from scratch with scalable backend services and intuitive frontend UI
- Designed a modern interface using React JS for the Data Capture System (DCS) to manage producer and bank details efficiently
- Developed robust backend services using Node.js for performance and scalability
- Enabled secure and seamless API integration through Apigee
- Leveraged PostgreSQL for reliable and flexible database management
Outcomes
- Scalable and reliable system supporting future growth and consistent performance
- Responsive and intuitive UI delivering enhanced user experience compared to the legacy system
- Advanced functionality allowing users to easily add, edit, filter, and search broker and bank details
- Faster development cycles achieved through modern frameworks and tools, accelerating deployment timelines
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API integration secures news feed portal
Custom-integrated, AWS-hosted portal with secure API, SSO integration and user-friendly interface delivers timely financial news and lowers costs.
Client
Large NY-based life insurance and investment company
Goal
Develop a secure AWS-based portal to deliver financial news with API integration, SSO, and consistent user experience
Tools and Technologies
NET 8.0, ASP.NET MVC, AWS, EC2, Lambda, S3, SES, API Gateway
Business Challenge
The client needed a custom, AWS-hosted application to deliver financial news via external API integration. The solution had to support secure access for both internal and external users with Ping-based SSO. Additionally, the interface required UI/UX alignment with an existing legacy platform for consistency. Timely news delivery also was critical, compelling automated data refreshing every 15 minutes to ensure accuracy and relevance.
Solution
- Automated data ingestion using AWS Lambda to fetch and process news from external API every 15 minutes
- Developed an ASP.NET MVC application on Amazon EC2 with a user-friendly dashboard, filtering, and search capabilities
- Integrated Ping Identity for secure, role-based SSO access for internal and external users
- Secured communication with external API through IBM DataPower and mutual TLS
- Designed UI/UX to mirror the legacy platform for a seamless and familiar experience
Outcomes
- Reduced licensing costs by replacing full third-party access with targeted API usage
- Gained full application ownership and flexibility for future enhancement and customization
- Strengthened security with mutual TLS and DataPower integration
- Simplified authentication and authorization through SSO integration
- Improved operational flexibility with configurable refresh intervals and archiving strategies
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New document workflow portal boosts productivity
Modernized document workflow system with advanced search capabilities, intuitive UI, and seamless integration improves efficiency and reliability.
Client
A leading mutual life insurance provider
Goal
Build a robust, user-friendly portal to streamline document review workflows with seamless integration and advanced search
Tools and Technologies
React JS
Business Challenge
The insurer needed a robust solution to streamline workflow management for documents requiring editing or review before being published, stored, or delivered to customers. This required building a new, user-centric portal that integrates effortlessly with existing applications and systems and provides internal users with an intuitive and efficient process for managing document workflows.
Solution
- Upgraded front-end features to improve usability and performance
- Designed an advanced filtering interface for more precise document search
- Developed reassignment functionality with intelligent, suggestive search capabilities
- Enhanced case manager search to enable faster and more accurate results
- Optimized API integration for smooth communication between frontend and backend systems
Outcomes
- Streamlined workflows resulting in faster and more reliable document management
- Greater filter accuracy enabling precise document and case manager search
- Modern, intuitive interface boosting user satisfaction and productivity
- Seamless performance of search and reassignment features without slowing the system
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Strengthening Product Data Management
Delivered a secure, scalable, and user-friendly platform that transformed product data management, improved efficiency, and ensured governance.
Client
Large NY-based insurance and investment company
Goal
Build a secure, scalable, and governed platform for product data management while eliminating legacy inefficiencies
Tools and Technologies
Java 21, Spring Boot, AWS, Jenkins, Stone Branch, Jira, Microservices, Redshift, Aurora, DynamoDB, Angular, JS, MYSQL, EKS, SQS
Business Challenge
The client needed a modern and secure interface for managing entity data such as mutual funds and ETFs. Legacy dependencies and the absence of a centralized UI led to inefficiency, limited user control, and slower operations. The challenge was to design a governed, user-friendly, and scalable solution that could improve efficiency and security without disrupting downstream systems.
Solution
- Built a decentralized entity management platform with a secure UI for entity data and bulk file uploads with built-in validations
- Designed microservices with a staging database for faster, modular delivery
- Implemented LDAP-based authentication and role-based access for enhanced governance and security
- Deployed on containerized EKS with multi-region scalability to ensure resilience and high performance
Outcomes
- Accelerated delivery with microservices, CI/CD, and file-based updates reducing manual effort
- Empowered users with a role-based UI and approval workflows for direct entity data management
- Strengthened architecture with containerized EKS deployment and LDAP-based authentication for scalability, security, and resilience
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Developing an automated, agnostic test framework
A lightweight, agnostic automation ecosystem validating 628 requirements and 7,689 test cases, achieving 95% automation coverage and 25x faster release cycles with consolidated Tableau reporting.
Client
Global health coaching and certification organization
Goal
To develop a test automation framework core across multiple applications with consolidated tableau dashboards for reporting
Tools and Technologies
Selenium, Java, REST Assured, Azure API Management, Docker, Tableau, Jira, Git
Business Challenge
The client used a technology stack comprising different applications without employing automated testing. This resulted in scattered reporting across the stack and made it difficult to validate end-to-end business flows. Rigorous testing was required to ensure quality, security, and compliance.
The aim was to develop a core test automation framework with common utilities and support for UI, API, mobile and Salesforce applications and consolidated Tableau dashboards for reporting and greater efficiency, security and compliance.
Solution
- Developed an in-house agnostic test framework (core) to support UI, API, mobile and Salesforce applications
- Built common utilities in core framework for enterprise and application layers
- Ensured parallel and cross browser testing, flaky tests handling and inbuilt retry logic
- Identified E2E business flows to validate downstream impact
- Implemented a lightweight test automation ecosystem
- Integrated DevOps using AWS
- Leveraged Selenium for script development
Outcomes
- Developed a common framework to support all applications
- Covered 628 business requirements and created/executed 7,689 test cases
- Delivered a 25x faster release cycle that required minimal maintenance
- Speed up script development by 4x
- Automated ~95% of coverage
- Enhanced efficiency in reporting through consolidated tableau dashboards
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Scalable platform for learning and engagement boosters
Built a scalable learning center platform with microservices and LMS plug-ins, achieving 99.99% uptime, 70% higher engagement, and 50% less manual effort.
Client
A global health coaching and certification organization
Goal
Re-architect the existing platform, improve user experience and boost student engagement, retention, and graduation rates
Tools and Technologies
AWS CloudFront, AWS CloudWatch, Lamda, Amazon EndPoint, AWS, Twilio
Business Challenge
The client used a legacy monolith learning platform served from multiple LMS that required multiple logins. Adding new features took significant effort and risked disrupting existing ones.
The system experienced substantial downtime at periods of peak load, leading to poor user experience, lower graduation rates, and revenue loss.
The goal was to modernize the technology platform and reduce manual intervention to achieve 99.99% uptime.
Solution
- Re-architected the technology platform using microservices and an event-driven architecture
- Redesigned the user experience and engagement models
- Reduced manual intervention
- Automated scheduling, payment and scoring for tests
Outcomes
- Achieved 99.99% uptime on new platform
- Delivered a unified learning experience to students across multiple LMS platforms
- Increased student engagement with learning content by over 70%
- Cut operations-related effort by more than 50%
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Self-serve platform for BI reports with QA, governance
Achieved 80% reduction in reports, 60% fewer data requests, and 60–80% faster custom report creation with a modern BI platform ensuring governance and data quality.
Client
A major educational testing and assessment organization
Goal
To rationalize and modernize the system for BI reports and deliver a better UX with quality assurance at a reduced cost
Tools and Technologies
Power BI, Semantic Modelling, MSBI
Business Challenge
The client had a current set of 400+ Power BI and 600+ SSRS reports. A number of these were obsolete and had to be removed and archived.
Users faced multiple challenges that had to be identified by collating feedback so that appropriate solutions could be developed. The aim was to modernize and rationalize the system to achieve better governance and reduce costs of infra and support services.
Solution
- Collated user feedback to pinpoint key challenges and improvement areas
- Identified, removed and archived many obsolete and orphaned reports
- Built a holistic semantic model to support reports with self-serve BI capability
- Introduced new, rationalized, and interactive reports/dashboards
- Enhanced UI/UX design with a provision to introduce branding
- Developed a robust process for data governance and quality assurance
- Created extensive documentation to enable complete user self-serve capabilities
- Trained users on BI self-serve
Outcomes
- Achieved 80% reduction in the number of reports post-rationalization
- Ensured 60% reduction in requests/enquiries for data by making it readily available through documentation
- Delivered 60% to 80% reduction in time required to build new custom reports
- Enhanced user confidence in data generated
- Increased number of users and per report user views
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