Holistic administration of diverse tech stack achieves 24/7 business continuity, 25% more system uptime, and 99% SLA compliance while adapting to dynamic demand.
Client
A leading manufacturer of roofing materials
Goal
Achieve seamless, 24/7 operations with >95% SLA compliance while efficiently managing diverse technology platforms.
Tools and Technologies
.NET Azure applications and services, Sitecore, MuleSoft, Google Cloud Platform (GCP), PeopleSoft, Salesforce
Business Challenge
Ensuring uninterrupted 24/7 business operations involves supporting and maintaining critical applications across diverse technology stacks. This includes achieving near-perfect Service Level Agreement (SLA) compliance by consistently delivering response and service levels exceeding 95%.
Managing a complex technology ecosystem spanning platforms like .NET, Azure, Salesforce, Sitecore, MuleSoft, GCP, and PeopleSoft, requires expertise and coordination. Additionally, the roofing industry's seasonal nature and frequent deployments lead to unforeseen spikes in incidents and requests, demanding dynamic resource allocation and effective load-management strategies to efficiently meet unpredictable demand.
Solution
- Cross-training of an agile team on all platforms, enabling them to handle spikes without SLA impact, shifting focus dynamically
- Proactive use of monitoring tools and automation, which reduced incidents and resolution time by addressing issues early
- A Gen AI-powered knowledge base documented resolutions, enabling faster, accurate incident handling
- Ensured seamless communication across platform systems, like Salesforce and PeopleSoft, for quick integration fixes
- Regular customer feedback loops and monthly reports aligned system performance with business needs, highlighting insights and improvements
Outcomes
- Near-perfect SLA adherence at 99.9%, ensuring minimal business disruption on an ongoing basis
- Managed 1,100+ incidents per month with a decrease in resolution times stemming from proactive monitoring and streamlined processes
- 25% uptime improvement from proactive maintenance, ensuring high application availability and minimal downtown
- 24/7 load handling that effectively managed spikes during demand surges, maintaining SLAs without extra resources
- Continuous optimization from regular RCAs (Root Cause Analyses) and process enhancements, which reduced incidents and improved system efficiency
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Tech stack automation expedites development by 3x
Manual processes across the multi-technology stack were severely affecting the script development cycles in terms of time, effort and cost. Iris application agnostic Test Automation framework and DevOps integration helped the client reduce the script development time and cost significantly.
Client
A leading building supplies manufacturing company
Goal
To support 30+ applications stack for UI, E2E, APIs, performance, mobile automation along with DevOps pipeline integration
Tools and Technologies
.NET Core, PeopleSoft, Salesforce, WMS, JavaScript, Angular, Foxpro, C#, Selenium, SpecFlow, RestSharp, Nunit, Mobile Center/Emulators, Allure, Jira, Azure Pipeline, GitHub
Business Challenge
The client had technology stacks comprising of diverse technologies that were difficult to manage. Substantial manual effort and time were spent on integrating the checkpoints, elongating the development process. Validating end-to-end business flows across different applications was the prime challenge. Reporting processes were also scattered across the entire application stack, making it vulnerable.
Solution
Iris developed a robust application agnostic Test Automation framework to support the client’s multiple-technology stacks. Following the Behavior-driven Development (BDD) approach to align the acceptance criteria with the stakeholders, we built business and application layers of the common utilities in the core framework.
Our experts identified E2E business flows to validate the downstream impact of the change and automated the entire stack through the shift-left approach. Azure DevOps integration enabled a common dashboard for reporting. The client attained complete version control to track production health and enforce strong validations.
Outcomes
Iris Automation solution enabled the client to surpass several business goals. The key outcomes of the delivered solution included:
- ~65% Increase in automation coverage
- 100+ Pipelines for in-scope applications across multiple environments
- 3700+ Test Automation scripts execution per sprint cycle achieved across applications
- 3X Faster script development of behavior-driven test cases
- Multi-day manual test effort reduced to a few hours of automated regression
- 70% Reduction in effort
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Powering shop floor efficiency with data analytics
A new custom manufacturing application with real-time dashboards replaces a diesel engine maker’s outdated build-specification legacy system and eliminates production delays.
Client
A leading diesel engine manufacturer
Goal
Reduce bottlenecks on the production line that arise from last-minute changes to orders and ensure compliance with build instructions
Tools and Technologies
Windows, SQL Server, C#, .NET, ESB, HTML5, Angular, GitHub, JIRA, Visual Studio, and WebStrom
Business Challenge
A diesel engine manufacturer based in Detroit faced frequent production delays. The cause of the inefficiency was its build book system. The manufacturer used a printed build book to communicate the specifications of the engine being built to the production floor. But, often after the book was sent to the shop floor, the manufacturer had to make changes to specifications.
In such cases, those working on the production line would not be able to use the printed build book. Waiting for a reprinted book would halt production. As a result, the changes were usually communicated outside the manual and assumed to be followed. If the new specifications weren’t followed, they would be discovered only in quality assurance, leading to a loss of time and dollars.
Solution
The client wanted a solution to resolve bottlenecks created by the printed build book and ensure compliance with build instructions. Ideally, the build book is dynamically pushed onto a handheld device assigned to the shop floor. The system would allow managers to update the specifications in the build book on the fly and alert the production team to the changes.
The device would also communicate the status of production to managers. For example, they would know which work center is working on an engine so that relevant pages of the build book could be updated and displayed to those work centers.
Iris custom-built an application that allowed real-time updates of the build book. It was designed to push the build book to work center operators on V10 devices (RFID transponders) with screen sizes ranging from 3 inches to 10 inches. The solution included a consolidated dashboard that provided the management near real-time visibility of work centers and the status of the engine production.
Outcomes
During Phase 1 of the project, we deployed 250 V10 devices. After a pilot run of four weeks, the client stopped printing build books; the handheld devices with our application were a superior alternative.
The solution helped eliminate printing costs and allowed the manufacturer to accommodate last-minute changes in specifications without disrupting production.
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An agile sprint for financial data
How Iris helped a mega sportswear brand’s global operations and financial reports go flexible, agile, and analytical.
Client
Among the world’s largest manufacturers of sportswear, the client sells its products in 120+ countries and employs more than 13,000 people
Goal
To significantly reduce turnaround time and ease associated with report creation
Tools and Technologies
Microsoft SQL Server’s Analysis Services (SSAS), Microsoft SQL Server Integration Services (SSIS), Microsoft SQL Server Reporting Services (SSRS), Boomi AtomSphere, and Power BI
Business Challenge
The client’s finance department was using standard SAP reports which limited the flexibility to slice and dice data or add fields to reports. Modifying or creating new reports was either difficult or expensive. Top management, including the CFO and financial controllers, were finding it difficult to create a high-level, integrated view of the company’s finances. The existing process required data transposition between various systems, including the SAP and Oracle systems. Much of this data was extracted and consolidated manually, which was time-consuming, and took around a week.
Solution
Iris executed a distributed Agile framework for the client’s global delivery model. Our solution pulled data out of the client’s SAP ERP system using Dell Boomi adapters, and leveraged SSIS (SQL server integration services) to transform it into enriched data. This data was mapped and made actionable through interactive PowerBI Tableau dashboards. With the help of a custom-made finance data model, a data warehouse was created. The easily shareable data cubes not only replaced all legacy reports, but also reduced the number of SAP user licenses.
Outcomes
With the availability of Power BI dashboards and the capability to slice and dice financial data, client managers now have a better view of operations and accounting flows. The data consolidation allows users to create need-based reports without additional licenses. The automation of the entire process from data extraction and transformation to publishing of analytical cubes has enabled the client teams to significantly reduce time required to produce reports – from days to a few minutes. They have been able to achieve a 95% reduction in time and effort.
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