Business continuity is among the foremost frontiers that could become a casualty if companies do not have a dependable plan in place to protect their operations. We were thankfully well prepared as we shifted to remote work. We were equipped with the requisite processes to maintain business continuity and protect client interests in the wake of the coronavirus pandemic.
Our company had made timely investments in well-calibrated processes to seamlessly shift to remote work. We backed those with effective communications to our clients about how we transitioned into a business-as-usual mode with remote working.
Two goals – remaining firmly committed to its clients’ needs; and ensuring employee health & safety – underpinned our strategy to land on both feet in our new work setting.
We fleshed out those goals by strengthening governance and monitoring to ensure productivity and the quality of services and deliverables. We had also instituted additional compliance checks, laid down guidelines and provided the relevant training to employees for effective and compliant remote work. We also enabled flexibility in working hours to support customer needs, specifically for the pandemic situation.
Alongside, we equipped all of our employees with the infrastructure and connectivity to work from home. As a backstop, we set up infrastructure and customer network connectivity at secondary offices, and re-validated those.
Our leadership had drawn up a comprehensive action plan for proactive mitigation of risks and transitioning the business to a fully remote operation, effective March 23, 2020. We re-calibrated workflow processes and the related infrastructure to move more than 1,500 employees at all of our locations in the U.S. and in India to start working from home with no disruption in services to customers.
We lost no time in setting up a Pandemic Response Team (PRT), comprising senior executives from Operations, Information Security, Infrastructure/Facilities, Human Resources and customer-facing Delivery teams. The PRT and other support staff at our company worked round the clock to complete this transition within a short span of seven days.