If the work culture at Iris could be summed up in two ideas, it would be its open culture and autonomy. While many companies tout the concept of an “open culture,” I have yet to see one that is as open as ours is. I must admit that I was surprised by the level of communication when I started working here. I had come from organizations where communication was done in silos and only on a need-to-know basis.
Iris business heads and managers have a great deal of autonomy in decision-making. While communication is open and people can and do question your decisions, they also recognize the autonomy granted to us.
The combination of genuinely open communications and great autonomy while making business decisions is enmeshed in our culture.
Recently, we signed on a client where our profits were expected to be much lower than what we usually accept. The tradeoff was an opportunity to cement a longer and deeper relationship with the client. A few internal stakeholders disagreed, but they appreciated that it was my decision to make. This is where Iris sets itself apart from others. Here, nobody will say, “You shouldn’t have done that.”
However, having worked in larger organizations, I can say that sustaining an open culture becomes extremely difficult as companies grow. But somehow Iris has managed to retain that without any downsides.